At Teno Mail, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard data when you use our email marketing platform, website, and related services.
By using Teno Mail, you agree to the practices described in this policy.
1. Information We Collect
We collect information only when it is necessary to provide and improve our services.
Information you provide directly:
- Name, email address, and account details
- Billing and payment-related information
- Support requests and communications
- Email content, contact lists, and campaign data you upload
Information collected automatically:
- IP address, browser type, and device information
- Usage data such as login activity and feature usage
- Cookies and similar technologies for performance and security
2. How We Use Your Information
We use collected data to operate and improve Teno Mail, including to:
- Provide email marketing and email delivery services
- Maintain platform security and email deliverability
- Process payments and manage subscriptions
- Communicate service updates and support responses
- Improve features, performance, and user experience
- Comply with legal and regulatory obligations
We do not sell your personal data to third parties.
3. Email Data and Customer Content
You retain full ownership of your email content, contact lists, and campaign data. Teno Mail processes this data only to deliver emails, generate analytics, and provide requested features.
We do not access or review your email content unless required for support, security, or legal reasons.
4. Data Security
We take data security seriously and apply appropriate technical and organizational measures to protect your information, including:
- Secure servers and encrypted connections
- Restricted internal access to sensitive data
- Continuous monitoring for unauthorized activity
While no system is 100% secure, we work continuously to maintain a secure email service you can trust.
5. Cookies and Tracking Technologies
Teno Mail uses cookies and similar technologies to:
- Keep you logged in securely
- Analyze website usage and performance
- Improve functionality and user experience
You can manage cookie preferences through your browser settings.
6. Third-Party Services
We may use trusted third-party providers for payment processing, infrastructure, analytics, and SMTP integrations. These providers only receive the data necessary to perform their services and are required to protect it.
Teno Mail is not responsible for the privacy practices of third-party websites or services you choose to integrate.
7. Data Retention
We retain your information only as long as necessary to provide services, comply with legal obligations, or resolve disputes. You may request deletion of your account and associated data at any time, subject to legal requirements.
8. Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate information
- Request data deletion
- Restrict or object to certain processing
You can exercise these rights by contacting us directly.
9. Compliance and Responsible Use
Users of Teno Mail are responsible for complying with applicable email laws and regulations, including consent requirements and anti-spam rules. We may suspend accounts that violate our acceptable use policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of Teno Mail indicates acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us through our official support channels.
Teno Mail is committed to transparency, security, and protecting your privacy while delivering reliable email marketing solutions.